Braze

All Systems Operational

Global Services Operational
Braze.com ? Operational
Braze Support Services ? Operational
Braze Learning Operational
Global Messaging Channels ? Operational
Email ? Operational
SMS ? Operational
In-App Messaging ? Operational
WhatsApp ? Operational
Push Notifications - iOS ? Operational
Push Notifications - Android ? Operational
Content Cards ? Operational
US 01 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Cloud Data-Ingestion (CDI) ? Operational
US 02 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Cloud Data-Ingestion (CDI) ? Operational
US 03 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Cloud Data-Ingestion (CDI) ? Operational
US 04 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Cloud Data-Ingestion (CDI) ? Operational
US 05 Cluster ? Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
Rest APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) ? Operational
US 06 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Cloud Data-Ingestion (CDI) ? Operational
US 07 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Cloud Data-Ingestion (CDI) ? Operational
US 08 Cluster ? Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
Rest APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) ? Operational
EU 01 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Cloud Data-Ingestion (CDI) ? Operational
EU 02 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Cloud Data-Ingestion (CDI) ? Operational
AU 01 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Cloud Data-Ingestion (CDI) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025
Resolved - Twilio SendGrid has confirmed that it understands the root cause. They have mitigated that and are confident that this issue will not recur. Their engineers are working toward a long-term fix.

Please refer to SendGrid's Statuspage for additional details: https://status.sendgrid.com/incidents/6fj45kvpw8n3

Apr 23, 19:14 EDT
Monitoring - Our internal monitoring shows that latency has returned to normal levels as of ~6:30 pm ET.

Emails previously delayed have been processed, and no customers have queued messages. No messages were lost.

Twilio Sendgrid confirmed to Braze at 6:42 ET that this is what they are expecting. We will continue to monitor this to ensure the issue does not recur until we have more details from Twilio.

Apr 23, 18:44 EDT
Identified - Braze has identified an issue impacting email latency for customers utilising Sendgrid as an Email Service Provider (ESP).

Sendgrid has updated their Statuspage, communicating the issue here: https://status.sendgrid.com/incidents/6fj45kvpw8n3. Braze is actively monitoring the impact of the issue and working with Sendgrid to resolve.

Apr 23, 18:09 EDT
Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025
Resolved - Our engineering team has completed all necessary restorations for the Canvases affected by the Exit Criteria issue. As of 7:30pm ET yesterday, we had successfully restored more than 99% of impacted Canvases to their correct state.

We are now working directly with the remaining affected customers to address their specific situations and will complete all customer communications by the end of the day.

This incident is now resolved. We appreciate your patience throughout this process and apologize for any disruption this may have caused.

Apr 16, 12:23 EDT
Update - Earlier this evening, our engineering team completed the impact analysis from this issue, which caused some Canvases that had Exit Criteria to not enter new users. As of approximately 7:30pm ET, we had restored more than 99% of the impacted Canvases to their original and correct state. A small number of customers have received direct outreach from us regarding certain Canvases that were not modified by our team and we will handle next steps directly with them. We will continue monitoring and provide a final update in the morning Eastern time.
Apr 15, 22:39 EDT
Monitoring - Issue Overview
On April 11th, 2025, we released an update that inadvertently introduced a bug affecting Canvas configurations. Unfortunately, this update erroneously added Exit Criteria filters to Canvas Entry Criteria filters for active Canvases with Exit Criteria. This resulted in users who should have qualified for canvas steps being aborted out of impacted canvases and not receiving messages they otherwise qualified for.

Current State and Next Steps
The issue itself has been mitigated as of 15:28 UTC on Monday, April 14th, so that the unexpected behavior is no longer actively impacting new canvases. With respect to impacted canvases, we are still working to determine the full scope of the impact and the appropriate steps that can be taken to remediate that impact.
We understand the impact that this has on you and are working urgently and with executive oversight to resolve all impacts as quickly as possible. Please know that this is a top priority for our engineering organization.
We appreciate your partnership and patience while we continue to work through remediation of the remaining impact caused by this issue.

Apr 15, 18:45 EDT
Apr 15, 2025
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.