We apologize for mischaracterizing the impact of the outage in the original updates. We confirm that the incident is now resolved and that the impact was minor.
During the incident window (12:45 to 14:00 ET) customers may have experienced the following:
SDK Data Collection Errors - this will automatically retry and no action is needed by Braze customers
Outbound Messaging latency
Snowflake has confirmed the incident they were experiencing is resolved. Braze can confirm all services are now healthy and working within normal operational bounds.
As of 11:20am ET, both the Currents and Braze CDI services have been fully restored to normal operational performance. Since that time, all CDI syncs and new Currents events have been processing within standard parameters. The Braze Engineering team has completed the immediate restoration work and is continuing to process the backlog of Currents events produced during the incident's impact window. Depending on the volume of events and the downstream destination for your integration, the backlog processing may take some time and will be different for each integration. As such, with systems operating normally for new incoming events, we are marking this issue as resolved at this time. Should you have questions, please reach out to Braze Support.