Issues accessing Drag & Drop editor

Incident Report for Braze, Inc.

Resolved

We have confirmed with our partner Beefree, that the Drag & Drop editors are functioning as expected. This issue is now resolved.

Posted Mar 10, 2025 - 13:31 EDT

Monitoring

Beefree identified the root cause of the issue and implemented a solution to address the intermittent issues affecting the Drag & Drop editor. Currently, the Drag & Drop editor is working as expected.

Please refer to the Beefree status page for more information: https://beefree.statuspage.io/

Posted Mar 10, 2025 - 12:37 EDT

Identified

Users may experience errors when accessing the Drag & Drop editor from the Braze dashboard. This is due to an issue impacting our partner Beefree. We are working with Beefree to restore normal service as quickly as possible.

Please refer to the Beefree status page for information: https://beefree.statuspage.io/

Posted Mar 10, 2025 - 11:10 EDT

This incident affected: US 01 Cluster (Dashboard), US 02 Cluster (Dashboard), US 03 Cluster (Dashboard), US 04 Cluster (Dashboard), EU 01 Cluster (Dashboard), US 06 Cluster (Dashboard), US 08 Cluster (Dashboard), US 05 Cluster (Dashboard), EU 02 Cluster (Dashboard), US 07 Cluster (Dashboard), and AU 01 Cluster (Dashboard).